Shelley Hendricks

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I have over 15 years’ experience in Call Center Management and Upliftment. Customer Service Focus and Development and Process Improvement.

I have an ISO 9001:2015 Quality Management and Auditing Certification, Business Management Diploma, Telecommunications Mini MBA and Huawei University international Facilitation Certificate and SETA Accreditation in Facilitation.

My Focus as a trainer is to create Business Improvement and to ensure that all employees have the knowledge and skills to deliver better service and provide better productivity in their respective skillsets.

other members of the team

James Lewis