We would like to express our gratitude for all the training GHM have delivered to our teams. The Academies seems to have been a rubicon moment for our business, since we were not only able to lift our client engagement to another level, but also the specific skills adoption that we delivered internally, such as Diversity, Teamwork, and numerous critical outcomes. Since the Academies, we have seen a new appetite for learning, which in combination with the customer centric focus and improved teamwork, assisted us to achieve our ticket resolution targets at each respective skills level. This translates into a huge boost for our overall ambitions to deliver the correct solution for the right client at the right time, with the appropriate skill level. Something we were unable to achieve for years before your input.
You guys really put your money where your mouth is and moved the needle for us as expected. Keep on doing the good work you do. We are raving fans.